Terms and Conditions

These Terms and Conditions govern all vehicle bookings made with YSB Organisation (“we”, “us”, “our”). By making a booking and completing payment, you (“the client”) agree to be bound by these terms.

1. Service Area

We are based in Pretoria East, Mooikloof Equestrian Estate, and operate throughout Gauteng, as well as selected areas of Limpopo, North West, and Mpumalanga.

2. Vehicle Hire Duration & Pricing

Vehicles are hired for a minimum of one hour and a maximum of three hours for matric dances. The price quoted applies regardless of whether the vehicle is used for one hour or the full three hours. Any hire time exceeding the initial three hours will be charged at R2 000 per additional hour. Additional stops or extra locations added to a booking will incur an additional charge, as agreed with our team at the time of booking. Our service generally starts once all preparations, such as makeup and dressing up, are complete, followed by photographs and travel to the venue for drop-off. After drop-off, the client and/or parents are responsible for all further transportation of the passenger(s).

3. Payment Terms

Payment for a booking is made in full through our website, either by direct payment or through our Buy Now, Pay Later (BNPL) service, which we also offer. A booking is only confirmed once full payment has been received. Bookings made between five and three days before the event will incur a late admin fee of R500. Bookings made two days or less before the event will incur a late admin fee of R1 000.

4. Vehicle Viewing

Clients are welcome to view a specific vehicle prior to booking, by appointment only. To confirm a viewing appointment, we require a copy of the client’s ID, proof of residence, and a R500 viewing fee. Should the client proceed to book the vehicle viewed, the R500 fee will be deducted from the total booking cost. Should the client not proceed with a booking, the R500 fee is forfeited and will not be refunded.

5. Cancellations & Refunds

Fifty percent of the total booking fee is non-refundable under any circumstances. Where a booking is cancelled seven or more days before the event, fifty percent of the total booking fee will be refunded. Where a booking is cancelled fewer than seven days before the event, no refund will be issued. In the unlikely event that we are unable to provide the booked vehicle, or an agreed backup vehicle, due to extreme circumstances, a full refund will be issued.

6. Liability

We are not liable for delays or non-performance caused by circumstances beyond our reasonable control, including but not limited to traffic accidents, road closures, severe weather, or mechanical failures. We are not responsible for any loss, damage, or injury occurring after drop-off at the event venue. Clients are responsible for ensuring passengers are ready at the scheduled time to avoid delays.

7. Agreement

By making a booking and completing payment, the client agrees to these Terms and Conditions in full.

8. Media Usage Consent

By booking our services, the client grants YSB Organisation full permission to capture, use, and share photographs and/or videos taken by our drivers, runners, or representatives during the booking. Such media may be used for promotional purposes, including but not limited to social media platforms, marketing materials, and our website. Clients who do not wish for their image or likeness to be used must notify us in writing before the event date.

9. Contact Us

For questions about these Terms and Conditions, please contact us at Info@ysborganisation444.co.za.